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METRO DELIVERY – We deliver the same day of your purchase, even during weekends and public holidays.
NON-METRO – We deliver your purchased goods based on the estimated pick-up schedule of your choice.
STORE PICK-UP: We will be sending you a SMS notification once your order is ready for pick-up.
The confirmation dates can be found in the following:
BEFORE PLACING AN ORDER – Selection of Delivery Time Slot
AFTER PLACING AN ORDER
1. Order Confirmation Section
2. Order Email Confirmation Section.
• Click on the Menu icon
• Then click Track My Order
• Click on Order Number
• Then you will be redirected to the order status section
• Presented below are the real-time status of the delivery of your order/s.
Delivery Slot:
8:00 am to 10:00 am
10:00 am to 12:00 pm
12:00 am to 3:00 pm
3:00 pm to 5:00 pm
5:00 pm to 8:00 pm
• We can deliver as early as 8AM, Mondays to Sundays including public holidays.
• Our delivery couriers will send you as an SMS notification to inform you of your purchase an hour before the delivery.
• You can also track your order online by accessing this link here.
You need not to worry if situations like this happen! Our trusted and reliable couriers can still deliver it at your doorstep.
Prepaid – if your order is prepaid, just leave an authorization letter to your representative and let him/her present an ID to verify.
Cash on Delivery – If you choose the COD method, just leave the cash payment to your representative. In case of an alcoholic beverage or restricted items, the courier has the right not to release these items to a minor.
Note: Palengke will not be accountable for any missing items after the goods have been successfully received by your representative. For a detailed guideline, you can review our Terms and Conditions here.
If delivery is still unsuccessful, Palengke may charge a restocking fee, personal shopper fee and delivery fee for perishable items as these are custom-ordered and guaranteed fresh.
For a detailed guideline, you can review our Terms and Conditions here.
We offer free delivery when you spend at least 4,500 Baht on your order within selected and near areas only. To find out if you qualify for the free delivery, you can check the spending status bar in order summary check-out.
In this figure, you can see that you have reached the minimum spend of 4,500 Baht to avail for free delivery
Delivery fee is waived once you decide to pick up your order.
Yes, you can. You can reach out to our customer care services so you can notify us ahead of time. The customer care service is always active within operation hours. However, please take note that the delivery fee will still be applied the same way as the original shipping option for delivery. You may contact us by clicking here.
We highly recommend checking your purchase to ensure that your order is complete. After checking your order, please do sign the Proof of Delivery as a confirmation that all items are complete and in good condition.
In case of any problem with your order, you may refuse to sign the Proof of Delivery and contact us immediately via our Help Center.
Unfortunately no. Sale orders will have a different schedule and cannot be delivered together with a different order.
Unfortunately no. Orders are going to be processed on your selected delivery date.
No, orders placed for Store Pickup should be claimed at the physical store.
Here are the available shipping options:
METRO DELIVERY – Same Day delivery is express delivery available on these AREAS.
NON-METRO DELIVERY – Is a new delivery option catering to major cities outside Bangkok, Thailand:
Non-Metro Delivery is applicable to items that are non-perishable. Items that are fragile and >100mL liquids will not be available for delivery areas are not allowed..
STORE PICK UP – Store Pick-up is a delivery option that allows you to pick-up your orders at Palengke. To know more on how to shop online and pick up in-store, please click HERE.
Our delivery hours are from 9 AM to 9 PM daily, including during weekends and public holidays. Delivery slots are subject to availability. The delivered goods should be received within 10-minutes upon the arrival of our couriers at your doorsteps.
For available areas, you can refer on the list provided here
Vouchers can be utilized at the Checkout Page.
Voucher Reminders:
Voucher codes can only be used once by a customer.
Discount is deducted from the subtotal amount
The voucher issued or availed when you buy online will be delivered at your doorstep together with the items you ordered and your official receipt
Yes. Vouchers are available and are posted on our page. However, vouchers are only applicable for groceries and not applicable for membership purchase or renewal.
No, we’re sorry but we can’t provide discounts for Senior Citizen and PWD discounts cannot be applied on purchases made in our platform. But, we have a lot of discounted products for you! Take advantage of our Hot Offers, Buy 2 for the Price of 1, and 99 and below Promos.
If there are cases of cancellation of order/s after checking out, please inform our Customer Service Support at Palengke Help Center immediately. We will do our best to accommodate your request. However, we cannot completely guarantee the cancellation if the order fulfillment process has already been started. If you cancel a purchase with a complete order process, you may be charged a fee for the perishable items in your order.
For further details on the cancellation policy, refer and see Terms and Conditions in this link.
If you need to cancel your order after online check-out, please inform our Customer Service Support at Palengke Help Center.
We will provide you an estimated price based on the indicated weight and the current rate at the time of the checkout. The actual and related price of the weighted item will be visible to you at the time of delivery.
In the event of any shortfall in payment, we reserve the right to charge you for the additional fees, and if instances of any overpayment, we will reverse or refund the excess amounts paid for the purchased goods in accordance with our existing refund policy at the time of delivery.
For Bulk or volume orders, we may ask for additional time to fulfill your order and may be charged a higher delivery fee. For bulk orders, we avoid cancellation of orders.
Our Membership rates may depend on your choice:
Elite Membership – Annual fee is 700 Baht. You may avail of one extension card for an additional 500 Baht
Premium Membership – Annual fee is 900 Baht . You may avail up to four (4) extension cards for an additional 500 Baht each.
Requirements:
Elite Membership – Two (2) valid government IDs.
Premium Membership – Two (2) valid government IDs.
Memberships are valid for 12 months and can be renewed annually. Your membership card will be honored when you purchase online or at the physical store.
Elite membership – 700 Baht
Premium membership – 1,000 Baht
Card Extension – 400 Baht
Elite Membership – for individuals and personal use in which you can only have limited access to discounts, freebies and great deals.
Premium membership – for individuals and personal use in which you can have unlimited access to all discounts, promos and great deals. When you acquire a Premium membership you will have the opportunity to redeem your points with a greater deals than of the Elite. You will also have a Personal Shopper to attend to your purchase needs.
Visit and fill out membership forms at the physical store located in 434 Sukhumvit 71 Road, Kwang Phra Khanong Nua, Khet Wattana, Bangkok, Thailand. The membership offices are open from Mondays to Sundays from 9 AM – 9 PM.
In-store: Yes, registered and non-registered citizens are welcome to enter and shop at the store. However, non-members will be asked to register and become a member.
Online: Only registered members with valid Palengke membership cards are allowed to shop online. Become a member now, click here.
In-store: you can buy membership in our physical store daily from 9AM to 9PM.
Online: you can buy and pay online anytime using your credit card or other online payment method. Click here to apply.
When you sign up for a Palengke membership, you signed up for more than just an exciting shopping experience. You can also gain access to a year of exclusive perks that will make every visit blissful and unforgettable.
Shop our wide selection of top-notch locally-made goods from the Philippines, including hard-to-find products and exclusive brands at competitive prices.
Complete access to our online store.
Indulge in excellent purchase choices from Philippine comfort foods at our physical store. You can also have the chance to win something big and amazing!
Participate in our annually-celebrated anniversary in which we will be conducting a Super Sale for all of your purchase!
Enjoy Free coffee and breakfast at our partner restaurant located only across our physical store!
Get regular discounts of 10% per purchase of goods worth 1,500 Baht and above.
Avail member’s discount to get the lowest priced fresh produce only at our store!
Visit Palengke store after 24 hours of registering, submit the following, and have your photo taken:
Official receipt as proof of purchase together with two (2) valid government ID for in-store purchases
Online order confirmation via SMS or email together with two (2) valid government ID for online purchases
For renewal, just surrender your old membership card, present one (1) valid ID and show the membership email confirmation at the counter.
To shop online, you don’t need your physical card, just log in at www.palengkeinthailand.com please make sure your membership is linked to your Palengke account.
Log-in – Go to Menu – Select My Account – Under my account you can change your password, personal information Billing/Shipping account.
You can log in your account by clicking the Facebook button.
Ensure that your email password is entered correctly. Use the “eye” icon to make your password visible. In this way it is easier for you to see and type your password. Click Forgot Password if you still have difficulties logging in.
You can unlink/remove a membership from your online account by following these steps:
If cases of out-of-stock items, the Palengke team will immediately send you an email or SMS notification informing you of the unavailability of the products. If you already proceeded with your order, the amount you paid for the unavailable items will be refunded back.
Yes, in some cases, Palengke will be forced to limit the amount of units/pieces/packs per product due to some instances like low availability. The limitation might be at the product level or for product type and any brand.
If there is an unavailable item on your order, we will be sending an email and an SMS notification to inform you that some of your items may not be available as of the moment. You may also check the Proof of Delivery that you will receive for the summary of your purchase. If there are unavailable items we will be scratching it in your list.
As we are currently under the light of a pandemic, we are limiting 6 people inside the store. This is in accordance with the social distancing guidelines and the general protocol against COVID-19. Bringing of children below 18 years old is not allowed.
We operate from 9 AM to 9 PM.
Unfortunately, no. Once you check out your order, we will be unable to add more items. We recommend placing another order again.
You can place an order via Store Pickup by following the steps below:
Please contact our Customer Service representative at Palengke Help Center immediately. Provide the Order number as well as the email address and mobile number registered with your Palengke account. Our team will guide you on the next steps to process your case.
A Personal Shopper is the one who picks the item in your order list. Your Personal Shopper is required to be trained by the Palengke service admins extensively to understand the quality standards. In this way, they will be oriented and on how to manage and handle your order list. They will know how to choose the best products, checking on the expiry dates and picking them in the right sequence to keep the cold chain. After choosing the right items, they will then handover the items properly packed to our logistics partners. We charge a minimum amount to continuously improve their service and training.
The personal shopper’s free for Premium card holders. However, non-Premium members are charged 150 Baht for a personal shopper.
Personal Shoppers refer to the team responsible for ensuring that all processes and orders are complete, in good condition, packed properly and delivered in-time on your expected arrival time.
Yes. We offer Cash on Delivery option. Our trusted courier will collect the payment from you once you receive the goods.
Yes. You can choose to pay with any of the following:
If you think you are mistakenly charged with an incorrect amount, please contact our Customer Service Support at Palengke Help Center.
We offer payments via cash on delivery (COD) up to PHP 8,000.
Payments could possibly fail due to the following reasons:
You accidentally entered incorrect credit/debit card details like name on the card, card number, CVV, 3D secure PIN and/or expiry date.
The card details you provided are no longer valid or need to be updated
You accidentally closed/refreshed the page or pressed backspace while the transaction was being processed by your bank.
Your card may be blocked for online transactions.
We recommend to check your payment first before actually paying for your order.
There is no purchase limit for debit or credit card purchase, the maximum amount to be purchased will depend on the balance available on your card.
For cash on delivery option, you can order up to 8,000 Baht
Yes. Gate fees are not covered by the delivery fee. This can be settled directly with the rider/driver upon delivery of your order.
Here are the available payment methods
CASH ON DELIVERY – Cash on Delivery (COD) payment method that allows you to pay for your order when it gets delivered. This payment method is available for Metro Delivery and Store Pick-up shipping options only for orders worth Php 8,000 and below.
CREDIT OR DEBIT CARD – We accept all major credit and debit cards that are supported by Visa, Mastercard, and GSB. This payment method is available to Metro Delivery, Non-Metro Delivery and Store Pick-up.
Refund Types:
Refund from Cancelled Orders – Refund is processed once cancellation has been successfully processed.
Refund from Returns – Refund is processed after or quality evaluation of the returned item.
Refunds from Failed Deliveries – Refund is processed when the item reaches our physical store.
Refund Time Frame – Expect that your Refund will reflect in your account within 5-15 working days and may take up to 45 days for international credit cards or debit cards, but may depend on your issuing bank. We will update you via email once the refund has been initiated.
Payment Methods
© 2021 Palengke Thailand All Rights Reserved.
Palengke is here to bring you authentically-made Pinoy products you surely miss! If you are yearning for that all-around Filipino warmth and ambiance, visit us at our store, and purchase your all-time favorite Pinoy Products. Sa Palengke, Tindahan Natin ‘To!
PAYMENT METHODS
Palengke is here to bring you authentically-made Pinoy products you surely miss! If you are yearning for that all-around Filipino warmth and ambiance, visit us at our store, and purchase your all-time favorite Filipino Products with that Filipino warmth. Sa Palengke, Tindahan Natin ‘To!
DELIVERY SERVICES
